Thanks for subscribing!
You will now receive future content from Lyra Health.
The terms “artificial intelligence” and “mental health care” can feel intimidating. People often feel like they should know more about both than they do and both have extraordinary power for good, when done well. AI has the power to transform industries. Mental health care has the power to transform lives.
We founded Lyra on the belief that technology can meaningfully improve the delivery of mental health care. Recent launches of impressive new AI products have fueled our conviction that the pace of change in AI will be even faster than anything we have previously seen. Among other capabilities, AI is able to understand nuanced and unstructured prompts, review massive data sets, find relevant signals, and present findings via text in a manner that feels human-like.
At Lyra, we’ve been investing in AI-powered mental health care since 2016 with a thoughtful, intentional, and measured approach. As I discussed in my January 2024 blog, we are committed to continue investing in AI to improve the client/“patient” experience and to make a meaningful impact on the care journey and outcomes. We are also now incorporating AI into more parts of our providers’ workflows to support them in doing their best work. Further, we are creating an even more personalized and continuous care experience for our clients and continuing to raise the bar on the new standard of care that we created in this industry. In this blog, I will walk through our AI approach, some current use cases, and vision for what it can help us achieve.
Supporting compassionate care with innovation
Various organizations are currently exploring ways to use AI to help diagnose, treat, and prevent mental health conditions. While there are ethical considerations in the application of AI to every industry around accuracy, oversight, and systemic vulnerabilities, they are even more pressing in mental health care. This is because of its sensitivity and the fact that we are dealing with some of our clients’ most vulnerable health information.
That’s why, at Lyra, all of our AI and technological developments are created hand-in-hand with our expert clinical team. We work together to make sure that technology is working for our clients and providers in a meaningful way.
AI-powered provider matching for exceptional outcomes
At Lyra, we believe that matching the right provider to the client’s needs is a foundational part of improving patient outcomes. We first launched our AI-powered provider matching technology back in 2016 and have continuously refined it since with extraordinary results. More than 95% of Lyra clients stay with their first matched provider and nearly 90% see a meaningful reduction in symptoms or full recovery.
We connect people with a provider based on clinical needs, schedule, location, preferences for provider identity, and availability to meet in-person or virtually. Most importantly, we are able to match them based on a provider’s history of successfully treating other clients with similar needs. This takes personalization to a whole new level.
This technology only works so well because it is fueled by our handpicked, diverse network of providers and our commitment to evidence-based, culturally responsive care.
Personalized care for every journey
We are constantly improving ways in which we can intelligently surface the right content (from our extensive clinically created library), resources, and other available benefits to clients in a way that would be most beneficial to them in their care journey.
Employers offer an array of overlapping benefits that can support their employees, but sometimes these can be hard to find and navigate. With Integrated Benefits, we identify and surface relevant employer benefits based on members’ symptoms for holistic employee well-being. Specific clinical signals we use to suggest benefits include chronic health conditions, fertility journeys, and family support.
In addition to intelligently surfacing other benefits, we automatically refer some clients to Lyra Social Care based on their needs. Our Lyra Resource Coordinator team can direct clients to resources for food, housing, care, and other social determinants of health, helping with both the application and referral process.
With Wellness Toolkit, we are able to recommend Lyra mindfulness resources, articles, exercises, and lessons to members who may benefit from self-guided mental wellness tools using signals they have given us.
Empowering providers with smarter tools
We are not just thinking about how to support our clients, we are also focused on helping our providers do their best work while reducing their administrative loads as much as possible.
We recently launched an AI tool to help our therapists automatically draft session intake and follow-up notes. These notes are an important part of a provider’s workflow and essential to delivering the highest quality care. We worked closely with our providers to create the service and rolled it out slowly and iteratively before offering it to our entire Lyra Care therapist network.
Our providers have been amazed by how accurately AI can assist them with notes creation while saving them up to 10 minutes after each client session. This saved time helps our providers focus on doing what they do best: providing excellent care for their clients.
Looking to the future
We have already proven that mental health care doesn’t have to be broken. We believe the future of mental health care powered by AI offers exciting and endless possibilities to help millions more people. We believe AI will extend the reach of our incredible providers to better help their clients apply mental health practices in their everyday lives, and feel better, faster. At Lyra, we embrace innovation and change with an unshakable commitment to putting our clients first in everything that we do.
Learn more about Lyra's AI matching technology
Download the guide
Stay in touch and get the latest blogs
