Frequently Asked Questions
Get answers to all your questions about Breakthrough 2025.
What is Breakthrough?
Breakthrough is Lyra’s annual mental health conference. During this two-day event, you’ll connect with peers, speak with Lyra experts, and hear from diverse specialists in our community. Together, we’ll share and learn best practices in promoting workforce mental well-being worldwide.
Who should attend Breakthrough?
This Lyra-hosted conference is for the Lyra customer community. Content will be geared toward HR and benefits leaders.
Is there a ticket cost to attend the conference?
Breakthrough is free to attend! Please note that travel and accommodations are not included.
Where is Breakthrough hosted?
Breakthrough 2025 will be in Lake Tahoe, California. Once your registration is approved, we’ll provide a link to book a discounted hotel room.
How do I register for Breakthrough 2025?
You can request a ticket for the Breakthrough conference here.
Can you assist with a business justification to attend?
If you need help convincing your manager, check out our business justification template here.
I submitted a request to attend Breakthrough. When will I hear back?
Once you’ve completed and submitted the registration form, please allow 3-5 business days for our team to get back to you. If it has been longer than 5 business days, please reach out to [email protected].
Where should I stay?
Our room block at The Ritz-Carlton Lake Tahoe is now sold out, but we have nearby hotel options available!
We’ve secured a discounted rate at Springhill Suites and will provide complimentary transportation to and from the conference for attendees.
You can book your room at Springhill Suites using this direct booking link or by calling the hotel at (530) 563-9500.
Where can I find the conference agenda?
Check back soon for more details on the Breakthrough 2025 agenda. More details will be shared shortly.
What is included in my Breakthrough pass?
Your conference pass includes access to all keynote and breakout sessions. It includes breakfast, lunch, evening meals, coffee, water, and snacks throughout the event. Travel and hotel are not included.
When should I arrive?
Plan to arrive on Monday, May 12 to pick up your badge. Breakthrough begins on May 12 at 5 p.m. and concludes on May 14 at 6 p.m.
What do I wear?
Business casual is appropriate for all conference activities, including evening events.
I have food allergies, how can I request special food options?
Meals during the event will include dairy-free, gluten-free, vegan, and vegetarian options. All food items will be labeled appropriately. We will do our best to accommodate other dietary needs as well.
How can I become an event sponsor?
Thank you for considering sponsoring Breakthrough. Please email us at [email protected] for sponsorship information.
What if I need to cancel?
Please email [email protected] to cancel your ticket.
Can I transfer my ticket to someone else?
Please email [email protected] to discuss your options.
Will there be a virtual event for 2025?
For the 2025 event, there will be no virtual component. However, select sessions will be available for rewatch after the event. More details will be shared about the on-demand event in April 2025.
Can I access sessions on-demand after the conference?
Select keynote sessions will be available on-demand after the conference.
Will transportation be provided to and from the airport?
Yes, complimentary transportation will be arranged for attendees between the airport and the event venue. Shuttle schedules are the following:
Monday, May 12, 2025: Shuttles will be provided from RNO airport to the Ritz-Carlton from 1 p.m. - 6:30 p.m.
Thursday, May 15, 2025: Shuttles will be provided from the Ritz-Carlton Lake Tahoe to RNO airport from 4 a.m. - 11 a.m.
Will meals be provided?
Yes, meals will be provided throughout the event, including breakfast, snacks, lunch, and dinner. We will do our best to accommodate dietary restrictions and preferences in our meal selections.