Expanding provider network

Customer story

Access to high-quality providers, no matter where you live
Lyra’s expansive global provider network allows employees to find the right care when and where it’s needed. “Mental health providers are often unavailable in our mountain communities,” said Alaina Gearhart, Benefits Associate Manager at FirstBank. “We heard from our employees that they were struggling to find quality care in a timely manner. Lyra has allowed us to expand our mental health options for employees and their families to ensure they can seek care within a reasonable timeframe. That felt like a really good culture fit and aligned well with our core values.”

Culturally responsive care for all
Finding a network of diverse providers was a key priority for FirstBank when selecting a new mental health care solution. “Lyra provides a very diverse network of providers that our people can go to and feel comfortable,” said Gearhart. “Whether it’s a similar background, nationality, or language, Lyra’s commitment to diversity, equality, and inclusion stood out to us.”

Onsite support within a day
FirstBank’s customer-facing employees can experience tough situations, which require swift support. “We are faced with some unique challenges since we work with the public,” said Gearhart. “We wanted to promote a service that helps provide mental well-being, not only for potentially escalated situations, but also for those experiencing stress and anxiety. To be able to trust Lyra to have resources and walk our employees through the next steps in their mental health journey has been a rewarding experience.”

Finding a “culture-fit” mental health partner
FirstBank knew that finding a mental health partner that matched our values meant our employees would be in good hands. “You know it’s a great solution when a partner’s culture matches your own,” said Gearhart. “Lyra is very employee-centric, and we feel like this organization is reflective of FirstBank’s “banking for good” mission.

Here’s what FirstBank employees say about Lyra:
“Lyra has helped me get the help I need and connected me with an amazing therapist, for free. Thank you. Literally life-changing.”

“My Lyra coach already has me thinking and working on some of the things we talked about after just 45 minutes. I’m thankful to have started coaching and am excited to see where it takes me!”

“Thank you for making it easier than ever to obtain mental health services. Lyra brings it all directly to you in one spot. You don’t even have to get out of bed! Thank you, Lyra!”