Prioritizing quality care

Customer story

Sheppard Mullin’s EAP wasn’t effective at connecting people to care.
“We found that no matter what health plan we offered, access to quality mental health care was not easy to come by for our already very busy employees. If employees don’t have access to this type of care, employers are impacted and paying for it anyway via other claims,” Adrian said. With Lyra, Sheppard Mullin employees can see a provider within an average of just two days, and have the option of finding an appointment that fits into their schedule.

A true path to full mental health recovery requires more than just three sessions.
Sheppard Mullin integrated Lyra into their health plan, ensuring employees can receive care with the same provider for as many sessions as they need to ensure full and lasting recovery. “If you find a provider that’s truly helping you, it would be extremely disruptive to max out your sessions and potentially have to discontinue care or find a different provider. So for us to be able to integrate Lyra with the health plan and be able to provide that continuous care with the same provider on an ongoing basis and ensure that our people actually get better for the long term, is huge,” said Adrian.

Lyra responds in-the-moment to Sheppard Mullin’s unique mental health needs.
There is no shortage of unexpected, distressing events in the world today, and Lyra helps Sheppard Mullin guide its people through difficult times that impact overall workforce mental health. “Our customer success manager is nothing short of amazing. She’s worked with us closely to help us navigate challenging times, including getting on-site mental health support quickly. Lyra was there and ready to go when we needed it,” said Adrian.

Sheppard Mullin builds a positive and attractive company culture with Lyra.
“Associates make the same amount of money at most big law firms, so how do you set yourself apart? How do you make that culture different? We’ve approached this by weaving wellness and mental health care into our culture, and Lyra helps us do that,” said Adrian. One hundred percent of Sheppard Mullin employees who responded to Lyra’s satisfaction survey were satisfied or very satisfied with the care they received from their Lyra provider.