Frequently Asked Questions

Lyra Health is the leading provider of Workforce Mental Health benefits, available to over 20 million people globally. Lyra is transforming access to life-changing mental health care using AI-powered provider matching, personalized support, and a digital platform to deliver evidence-based care.

Lyra quickly connects members to the largest dedicated global network of evidenced-based mental health providers and well-being tools, ensuring comprehensive support for every mental health need. Our approach delivers exceptional, equitable outcomes across diverse racial and ethnic groups. Extensive peer-reviewed published research confirms Lyra’s transformative care model helps people recover twice as fast and a 26% reduction in overall health care claims costs for participants annually.

Lyra is the most comprehensive mental health solution available. We provide:

Preventive support – Self-paced resources, digital skill-building programs, and evidence-based coaching to proactively support people’s mental well-being.

Clinical care – Evidence-based therapy, personalized provider support, and medication management to address a wide range of mental health needs.

Specialized support for acute mental health needs – In-house care through expert therapy, medication management, and access to intensive support programs for people with complex or severe mental health conditions.

Family support – Tailored support for every family member, including children, teens, adults, couples, and families, with access to over 6,500 children’s mental health specialists.

Organizational well-being programs – Tools to help benefits leaders execute their workforce mental health strategy and enhance the work experience, including assessments, learning and development resources, crisis support, and data insights.

Lyra reimagines mental health care with fast access to high-quality, evidence-based therapy and medication management. Unlike traditional EAPs and health plan networks, which are often plagued by ghost networks, long wait times, unnecessary costs, and inconsistent provider quality, Lyra connects members with top-tier clinicians in as little as one day and ensures every provider uses science-backed treatments. Companies can reduce overall benefit costs by fully replacing traditional EAPs and shifting most health plan therapy to lower-cost, higher-quality Lyra care while helping 9 in 10 people recover.

When you work with Lyra, you get real value. You can expect:

An engaging experience employees love – Lyra offers instant access to self-care tools and provider appointments in less than a day (with 96% staying with their first match), along with high-touch support from dedicated Care Navigators.

Effective, evidence-based care – Lyra’s providers use only proven therapies, with continuous measurement to ensure effectiveness. Our specialized in-house support addresses urgent needs like children’s mental health, suicidal ideation, PTSD, addiction, and eating disorders—preventing costly escalations.

Efficient, results-driven support – Lyra’s AI-powered triage quickly matches people to the right level of care, while live sessions and digital tools keep them engaged, and post-care resources help sustain recovery and build lifelong mental health skills.

Comprehensive global care – We provide seamless multinational support with localized experiences tailored to regional customs, languages, and cultural needs, along with on-the-ground account management to align with local health care systems and ensure consistent, high-quality care across global teams.

Lyra delivers an industry-leading 3:1 ROI, helping companies cut costs while improving employee well-being. With faster access, personalized care matching, and proven treatments, employees see real results in fewer sessions—driving a healthier, more engaged workforce and lower health care costs.

The impact is undeniable: 9 in 10 Lyra members experience lasting improvement. In our latest study with a Fortune 500 company, every $1 invested saved $3.04—including all session and support service costs. With Lyra, you get real savings and real results.

Lyra is trusted by organizations across industries, from construction and retail to professional services, health care, and more. Read our customer stories to see what our customers are saying about us. 

Lyra’s pricing is tailored to your organization’s needs. We partner with each company to design a solution that fits your workforce, ensuring the right level of support for your employees and their families. To explore options and get a personalized quote, contact our partnerships team at +1(800) 505-5972 or complete this form.

Thank you for choosing Lyra! Click here to learn more about partnership opportunities and how we can work together. 

If you’re unsure whether your employer provides Lyra, start by reviewing your benefits intranet site or benefits handbook. Or, reach out to your HR team or manager. They can confirm if Lyra is part of your benefits package. You can also search at care.lyrahealth.com.

If your employer offers Lyra, getting started is simple. You can claim your benefit by creating your Lyra account at care.lyrahealth.com or by calling +1 (877) 505-7147. Once you create an account, you can explore on-demand self-care resources right away. Or, tell us how you’re feeling and what you’d like support with, and we’ll instantly match you with a licensed professional who understands your needs. With Lyra, you won’t have to wait—members can book an appointment in as little as one day.

Yes! Lyra matches you with licensed professionals experienced in supporting your specific needs. You’ll see a list of recommended providers and can choose the one that feels right for you based on personal preferences, specialty, and availability.

Need help deciding? Lyra’s Care Navigator team is here to personally guide you through the process and help you find the best provider for your needs. Your well-being is our priority, and we’re here to make sure you get the right care.

Lyra offers a wide range of support to help you with life’s challenges, big and small. Our services include therapy, coaching, and on-demand resources to support your mental well-being. Whether you need one-on-one support for personal challenges or tools for immediate relief and skill-building, Lyra is here for you—and your family—every step of the way.

Your cost depends on your employer’s Lyra plan. Many members receive a set number of therapy or coaching sessions at no cost, while others may have low copays or cost-sharing for extended care. Medication management services are billed through health plans.

To check your specific benefits, you can log into your Lyra account to see your coverage details, or ask your HR team or manager about your Lyra benefits. Before you book, all cost details are clearly provided so there are no surprises. And if you have questions, our Care Navigators are available 24/7/365 to help.

Yes! With Lyra, you can choose in-person or video sessions, so you can get support in the way that works best for you.

Many employers extend Lyra benefits to eligible dependents, including spouses/partners, kids, and teens. Lyra offers the largest evidence-based provider network for youth in the U.S., with no lower age limit and both in-person and virtual therapy options. Parents can find a specialized provider through Lyra’s Care Navigator or online matching tool, and if a child needs more intensive support, Lyra helps families navigate higher levels of care. To check your coverage, log into your Lyra account or ask your HR team. Plus, our Family Hub makes it easy to manage care, appointments, and resources—all in one place.

Absolutely. Your privacy is our priority. Lyra strictly follows all privacy laws and regulations to keep your information confidential and secure. 

Download the Lyra Health app from the Apple App Store or Google Play, or log in anytime through our mobile-friendly website at care.lyrahealth.com.

If you need technical support, our Care Navigator team is here to help. You can reach them by phone at +1(877) 505-7147.

Lyra has a variety of opportunities for providers, including virtual telehealth, onsite care, contractor roles, and clinical quality positions. We work with licensed therapists, coaches, and physicians worldwide. To explore our current openings and apply, visit our careers page. 

Lyra provides flexible opportunities for full-time, part-time, and contract providers, with benefits that vary by role. To learn more about the advantages of joining Lyra’s network, visit our careers page. 

Yes. Lyra’s providers use evidence-based treatments like cognitive behavioral therapy (CBT) and dialectical behavior therapy (DBT) to ensure members receive effective, science-backed mental health care.